Contact Our Team

Reach out to us with any questions, feedback, or support needs. Our dedicated Australian-based customer care team is here to help ensure your online shopping experience is seamless and enjoyable.

AU Customer Care

Customer Service Hours – Monday to Friday, 9:00am–6:00pm AEST. We strive to respond to all inquiries within one business day.

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Email Us

For general inquiries, product questions, or after-sales support, please fill in the contact form below or send us an email at [email protected].

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We typically respond within one business day during our Monday–Friday, 9:00am–6:00pm AEST service hours.

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For urgent matters during service hours, you can also call us on 1300 000 000 or use live chat at the bottom right of the site.

Live Chat & Phone Support

Live Chat – Access instant assistance via our live chat feature located at the bottom right of the site during service hours for prompt support and guidance.

Phone Support – Prefer to speak with us directly? Call our customer service number at 1300 000 000 during business hours for real-time assistance.

Orders, Returns & Tracking

Order Tracking – To check your current order status, log in to your account dashboard or use the dedicated order tracking page for real-time shipping updates.

Returns & Exchanges – If you need to initiate a return or exchange, our returns policy and step-by-step instructions are available through the Returns section, or you may contact us for assistance.

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Accessibility & Feedback

Accessibility Assistance – We are committed to ensuring accessibility for all customers. For special accessibility requests or support completing your order, please notify our team.

Feedback & Suggestions – Share your thoughts to help us improve. We value your feedback and welcome suggestions for enhancing your online experience.

Visit Our Melbourne Showroom

Store Location – Visit our flagship showroom in Melbourne to experience select products firsthand or for in-person consultations. Our store address and interactive map are available below.

Techsylvo Flagship Showroom

Level 3, 200 Collins Street
Melbourne VIC 3000, Australia

Before visiting, you can explore our range online via the Devices, Appliances, and Accessories sections, or discover styling ideas on our Inspiration page.